TourReady Help

General Troubleshooting 1

• Troubleshooting 101

Getting help 1

• How to use our help tools and get in touch with us

Privacy: Who sees what? 1

• Who can see my Profile and what do they see?

Signing Up 6

• Your confirmation email
• Not receiving TourReady emails
• Free Trial
• Using Your LinkedIn or Facebook Account to Sign In
• Why are there two different types of account ('Hire' and 'Get Hired')?

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Accessing your account 6

• Can't Log In
• Forgot User Name
• Changing Your User Name
• Forgot Password
• Changing Your Password

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Subscriptions and Billing 7

• What is and is not included in the free trial?
• What happens when my free trial is over?
• Paying for monthly subscriptions
• Upgrading or downgrading subscriptions
• Canceling subscriptions

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Company (Multi-user) Accounts 1

• When will multi-user or corporate accounts be available?

Videos 2

• Video: How to browse jobs on TourReady
• Video: How to create a calendar event on TourReady

Setting Up and Maintaining Your Profile 7

• Can I come back and edit my profile later?
• Why do you need all this information?
• What happens if I cancel my subscription?
• Who can see my profile information?
• How do I see who's been viewing my profile?

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Rockstar Upgrade (Verification) 5

• How do I upgrade to a Rockstar Subscription?
• What happens if I downgrade from Rockstar to a Basic subscription?
• How do I verify work experience?
• What if I don't get my Rockstar Verification approved?
• Why is my Rockstar job experience locked? And how do I change it?

Jobs: Browsing and Searching 5

• How do I search for jobs?
• How do I flag interest in a job posting?
• How to save a job search?
• How do I sort a job search?
• How do I return to a saved job search?

Contacting Potential Employers 2

• How do I contact an employer about a job they posted?
• Why can't I email someone about a job they posted?

My Jobs 3

• What are the 3 tabs on the My Jobs Screen?
• How do I accept a job offer?
• How do I reject a job offer?

My Messages 7

• How do I send a Message to multiple people?
• How do I attach files to a message?
• How do I save or archive a message?
• Can I send a Message to someone who isn't in My Contacts?
• Delete a Message

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My Contacts 5

• How do I add someone to My Contacts?
• How do I create a Contact Favorite?
• How do I view my message history with a contact?
• How do I block a Contact?
• How do I delete a contact?

My Calendar 4

• How do I add an event to my calendar?
• If the dates of an accepted job or tour changes, does that change my calendar?
• How do I show myself as being unavailable to work?
• How do I set calendar alerts?

Restricted Plan 7

• What is a Restricted Plan?
• Why was my account downgraded to Restricted?
• Can I apply for jobs on a Restricted plan?
• Can employers find me if I'm on a Restricted plan?
• How do I downgrade my account to a Restricted plan?

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Videos 3

• Video: How to browse crew on TourReady
• Video: How to view & hire interested crew on TourReady
• Video: How to create a job posting on TourReady

Creating Jobs 4

• How To Create a Job Posting
• Adding Crew to a Tour or Job
• How do I edit a Job Posting?
• How To Delete a Job Posting

Creating a Tour 5

• How to Create a Tour
• Can I edit a Tour after posting?
• After I create a Tour, will it be added to My Calendar?
• How many Job Postings can I create for a Tour?
• How many Jobs/Tours can I create?

Finding Crew to Hire 6

• How do I search for crew to hire?
• How do I see crew who have expressed interest in my posted job?
• Can I search for a specific crew member?
• How do I limit my search to a specific location?
• How do I know if a crew member has verified experience?

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Contacting Crew 4

• Can I contact crew that isn't in my contacts?
• How do I block crew from communicating with me?
• Who can see my profile and what do they see?
• How do I add someone to my Contacts?

Offering a Job 1

• How Do I Offer A Job?

Managing Tours and Jobs 1

• Is hired crew notified when a tour or job has been updated?

Managing the Calendar 2

• How do I add a Tour or Job to My Calendar?
• How do I edit a Tour or Job on my Calendar?

Managing Users and Permissions 0

Paying for your subscription 1

• Can I pay via the mobile app?